Delivery & Shipping

Quick Read

The rules that prevent most mistakes

Start here if you need the short version. The full details are organized below by delivery, collection, setup, warranty, and returns.

Thailand only

Standard delivery is available across Thailand. International shipping is not available.

Daily cut-off: 11:00 AM

Baby Fair and Social Commerce orders follow the daily 11:00 AM order cut-off.

Bangkok only

Urgent same-day delivery must be confirmed by our team, above 15,000 THB, and arranged by 11:00 AM.

Warranty claims: 7 days

Claims must be raised within 7 days with proof, serial number, and product details.

Home Delivery

Free standard shipping across Thailand

Home delivery refers to the standard order creation and fulfillment process for purchases made through our available sales channels.

Free Standard Shipping: Available nationwide with no minimum spend.
No international shipping: We deliver within Thailand only.
Central: Delivery is available only when the item is not in stock at the store. If the item is in stock and delivery is required, Central will fulfill it directly.
Baby Fairs & Social Commerce: Includes Instagram, Facebook, LINE, and orders placed through this website.

Open Home Delivery Form

Timelines & Logistics

How orders are processed

Warehouse operations run from Monday to Friday. Orders are dispatched through a logistics partner based on order details, product size, stock availability, and location.

Order cut-off	For Baby Fairs and Social Commerce, the daily cut-off time is 11:00 AM. Orders received from 11:00 AM the previous day until 11:00 AM today are processed for fulfillment within the same day.
Bangkok & Greater Bangkok	2-4 working days.
Upcountry / Other Provinces	4-7 working days.
Peak periods	During high-volume promotions such as 11.11, 12.12, festive seasons, baby fairs, or unforeseen weather circumstances, dispatch and delivery may require an additional 1-2 working days.

Delivery providers may include

Standard delivery may be handled by DHL, Flash Express, or Thailand Post. Urgent Bangkok delivery may be handled by GrabExpress or Deliveree when confirmed by our team.

Same-Day Delivery

Bangkok only, urgent cases only

Same-day delivery is not automatic. It must be confirmed by our team through LINE OA before the order is arranged.

Eligibility: Available only for urgent cases confirmed by our team, and only for orders above 15,000 THB.
Channels: Applies only to Social Commerce channels, including Instagram, Facebook, LINE, and this website.
Cut-off time: The same-day delivery cut-off time is 11:00 AM.
How to arrange: Contact our team directly via LINE OA @959vqmqc to check stock availability and arrange delivery.
Fees: Same-day delivery fees are calculated based on actual distance and will be borne by the customer.

Self-Collection

Collect only after confirmation

Please do not go to the warehouse until Customer Service explicitly confirms that your order is ready for pickup.

Self-collection at our fulfillment partner's warehouse is not generally recommended, but may be arranged in specific cases.

Collection availability: Self-collection may be available on any day, subject to prior confirmation from our team and warehouse availability.
Requirement: Customers must provide the order number to the warehouse in order to collect the item.
Pickup location: Collection depends on where the stock is stored. We will confirm the correct location in our correspondence with you.

MyCloud Fulfillment (Samwa WH)

No. 4, Thanon Samwa, Min Buri, Krung Thep Maha Nakhon, Bangkok 10510, Thailand

SCGJWD Logistics BNA Site

Suwannabhumi Canal Rd, Tambon Bang Pla, Samut Prakan 10540, Thailand

Assembly & Installation

Stroller and car seat setup

Because safety matters, we recommend professional setup for Cybex strollers and car seats.

You can find tutorials online via YouTube, or contact us so we can send the correct video tutorial.

If you require assembly or proper installation of Cybex strollers and car seats, please visit one of our physical store locations to be assisted by our trained staff.

View Physical Store Locations

Warranty & Return Policy

Warranty evaluation, replacement, and refund rules

We stand behind the engineering and quality of Cybex and Little Rei. Returns and replacements are accepted strictly under our established warranty conditions.

1. Warranty Coverage & Evaluation

Verified manufacturing defects qualify for replacement.
Motherswork Thailand reserves the final right to evaluate whether the issue qualifies as a manufacturing defect.
This warranty excludes improper use, accidents, or wear and tear.

2. No Local Repairs

We do not operate a service or repair center in Thailand. Official spare parts must be shipped directly from Germany.
For verified manufacturing defects, we will replace the full item for you.
If an identical replacement is unavailable, we may offer an alternative variation, colorway, or full refund.

3. Return Eligibility

The claim must be raised within 7 days of receiving the product.
Items must be in their original, unused, and unwashed condition.
Original packaging, tags, manuals, and safety accessories must remain intact.

How to Initiate a Return

Simple steps, clear evidence

Returns are accepted only after Customer Service opens the request for evaluation. Please do not send items back without confirmation.

To protect both customers and Motherswork Thailand, every return starts as a warranty evaluation. Please contact us first so we can record the case, confirm handover, and avoid unauthorized returns.

Open the case: Contact LINE OA @959vqmqc with your Order ID, defect description, and clear photo or video proof.
Prepare product details: Use the serial number guide for warranty registration and claims. Serial number and product details help us evaluate the issue.
Wait for confirmation: Do not send or drop off any item until our team confirms that the request is open.
Choose the handover method: We can arrange scheduled courier pickup from your address, or you may ship the item directly to our corporate head office.
Final evaluation: After receiving and inspecting the item, we will notify you within 3 business days regarding final eligibility for replacement or refund.

Warranty Registration Form Serial Number Guide

Return Evaluation Address

MAMA C MERCHANDISING (THAILAND) CO., LTD.

Building 253 Asoke, 253 (16th Floor), Sukhumvit 21 Road (Asoke), Khlong Toei Nuea Alley, Watthana District, Bangkok 10110, Thailand

Customer Service

Need help with delivery or returns?

If you have questions about delivery status, need to change details, or require return assistance, please contact us through LINE OA.

LINE OA: Motherswork Thailand

Scan the QR code or contact us at @959vqmqc for delivery status, order changes, warranty questions, and return assistance.

LINE Official AccountMotherswork Thailand
@959vqmqc Operating HoursMonday to Friday, 10:00 AM - 5:00 PM
Closed on weekends and public holidays